We would rather fix it than explain it
Most questions are resolved fastest from inside the order itself. When you need a person, every channel below reaches one.
Reach the right team
Help inside your order
The fastest route. Open the order in the app and tap Help — support sees the order, the partner and the courier already.
Get the appCustomer support
Questions about an order, a refund, your account or your data. We reply to every message.
sardarelyas105@gmail.comPartners and sellers
Onboarding, catalogue, payouts and storefront questions for restaurants, markets and shops.
Partner informationCouriers
Applications, document review, wallet and payout questions for anyone delivering with Nano.
Courier informationBusiness accounts
Corporate onboarding, spending policies, invoicing and reporting.
Business informationPrivacy requests
Access, correct, export or delete your personal data, or ask how it is processed.
Privacy PolicyWritten to sardarelyas105@gmail.com, requests are answered every day. For anything about a specific order, include the order number so we can open it immediately.
Common questions
My order is late. What should I do?
Open the order first — the live map and status usually explain the delay. If it is still stuck, tap Help in the order and support will contact the partner or the courier for you.
Something was missing or wrong.
Report it from the order screen within the reporting window. Support reviews the report and refunds the affected items to your original payment method.
How do I cancel?
Cancel from the order screen. Before the partner starts preparing, cancellation is free; after that a charge may apply, and the amount is shown before you confirm.
How long do refunds take?
Refunds are issued as soon as the review completes. The money appears back on your card within the period your bank takes to post it, usually a few working days.
I want my account deleted.
Request deletion from the app, or write to us. We delete or anonymise your data except records we are legally required to retain, such as transaction records.
How do I change my address or phone number?
Both live in your profile in the app. Changing your phone number requires confirming a one-time code sent to the new number.
Service-specific help
Each service page answers the questions people ask most about it.